Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery to Tina Kosak, Ob Farjevcu 56, 1000 Ljubljana.
Request a cancellation within: 12 hours of purchase
Questions about your order?
Please contact us to firstname.lastname@example.org if you have any problems with your order.
Returns and exchange details
FLOIOS offers a 5 day money-back guarantee or exchange on all purchases, excluding items that are custom-made, personalized, rushed, discounted, and items on payment/financing plans.
All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, contact us for information on how to ship the item back. We cannot be responsible for an item not returned in the manner described. We are not responsible for loss or damage of return shipments.
If the item was damaged in anyway, you will be charged for the damages.
The item must be returned in its original packaging and along with all the original documentation.
Shipping costs cannot be refunded.
All discounted, rushed, layaway/financed, personalized or custom orders are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in a sellable condition (damaged, altered, or used).
If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways.
Please contact us with your issue with our item and we will provide you with further instructions.
Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging. If everything is in order, we will issue you a full refund. Please have in mind that shipping costs cannot be refunded.
We accept payments via PayPal and via direct checkout with a credit card.
We are located in Slovenia, Europe. We send products internationally throughout the world.
• If sending as a gift, please provide us with the address of the recipient and with your personal message to the recipient. We will send it directly to them with a gift card and wrapping.
All orders will be sent with express shipping, which takes approx. 2 - 5 business days to most destinations worldwide. When the item is dispatched, you will receive a notification including the tracking number.
Keep aware of your country's import taxes and duties
Please check your country’s import tax limits. For example in the US, you aren't obliged to pay tax or duties for packages with value under $150.
We offer FREE SHIPPING for orders over 80€.
|Shipping area||Delivery days*||Cost [€]|
|Europe||3 - 7||6 - 14|
|Switzerland||3 - 7||6 - 14|
|The United States of America||3 - 7||6 - 14|
|Rest of the World||7 - 14||6 - 14|
*The expected delivery time in working days.
• All estimated delivery time are derived from real world data, collected from past orders. They are approximate times and for reference only.
• Shipping times frames may prolong during public holidays; manufacturers and couriers will limit their operations at these times, which is out of our control. Normal service resumes immediately after each holiday.
• It can take a few days following order dispatch before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again in a few hours.
Additional policies and FAQs
All items are handmade. Every piece has to be designed, wax printed, cast, brushed and polished. Additional tasks may include the insertion of gemstones, engraving etc.
Customer satisfaction is our number one priority. Please contact us if you have any questions or feedback.
Custom design pieces
We are always open to collaborating on a completely unique and custom design of any kind.
In case of a customized design, additional fees may apply. Please check our shop policy on further information about custom designed pieces.
In case you need to receive your order by a specific date, please contact us beforehand
We're always happy to rush an order to make sure it arrives on time.
Shipping and delivery time
All of our items are shipped with an express shipping service. Delivery takes from 1 - 5 days, depending on your location.
We ship all of our orders from our studio in Europe, Slovenia.
Each item comes in a WOODEN FLOIOS JEWELRY BOX, a high quality presentation box and a perfect box to keep your jewellery while you're not wearing it.
If you would like us to include a gift note in the parcel, please leave us a message with your order about the content of the note.